Quality assurance in higher education as a process of establishing and fulfilling educational quality standards consistently and continuously is intended to ensure that customers obtain satisfaction and produce continuous development (continuous improvement) in higher education. So that improvements and development can be carried out quickly and continuously and customer satisfaction is always met, complaints submitted by customers are very valuable input and must be followed up. Customer complaints are also an instrument for evaluating and early detecting system weaknesses or deviations in the implementation of the quality manual. This is also very necessary to achieve World Class University standards.